Shipping Policy

Order Processing:

• Confirmation: Upon placing your order, you'll receive an email confirmation with your order details and estimated shipping date.
• Fast Dispatch: We aim to process orders within 24-48 hours. Orders involving custom ergonomic solutions may require additional processing time.

Delivery Services and Timelines:

• Standard Shipping: We ship orders via trusted couriers like FedEx and UPS. Standard delivery for orders within the contiguous United States typically takes 3-5 business days.
• Expedited Shipping Options: Available at checkout for an additional charge, expedited shipping ensures your order is prioritized and shipped swiftly, arriving in 2-3 business days.

Geographical Coverage:

• Continental U.S. Delivery: Complimentary standard shipping is available for all orders within the 48 contiguous states.
• Extended U.S. Shipping: Shipping to Alaska, Hawaii, and Puerto Rico is available for an additional fee; delivery times vary by location.
• International Shipping: At this time, Urbanica does not offer international shipping. We look forward to expanding our services to include global delivery options in the future.

Additional Shipping Insights:

• Order Tracking: Once your order has shipped, you'll receive a tracking number by email, allowing you to monitor its progress.
• Shipping Delays: Occasionally, shipping delays may occur due to external factors such as weather or logistical issues. We appreciate your understanding and patience.

Returns Policy

Satisfaction Guarantee:

30-Day Returns: If you're not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange, provided items are in their original unused condition and packaging.

How to Return:

• Initiating a Return: Contact our customer service at service@urbanicafurniture.com with your order number and details about the product you wish to return.
• Shipping Returns: We will provide instructions and a return shipping label via email. A pre-paid label may be available at our discretion.
• Restocking Fees: A 10% restocking fee may apply to some returned items.

Non-Returnable Items:

Custom and Personalized Orders: Customized or personalized furniture pieces designed to your specifications cannot be returned.
Final Sale Items: Products marked as "Final Sale" are not eligible for returns.

Refund Process:

• Inspection and Processing: Upon receiving your return, we will inspect the items and process your refund within 7-10 business days to the original payment method.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement or refund.

Exchange Policy

• Product Exchanges: To exchange an item, please return the original item for a refund and place a new order for the item you want.
• Availability: Product exchanges are subject to current stock levels and availability.

Customer Service Contact Information:

For any inquiries related to shipping or returns, please reach out to our Customer Service Team:

• Email: service@urbanicafurniture.com
• Phone: _______________________

Thank you for choosing Urbanica. We are dedicated to ensuring that your experience with us is smooth, enjoyable, and satisfies your needs for quality ergonomic office furniture.