Warranty
At Urbanica, we’re committed to crafting premium office furniture that lasts. Our warranty program offers coverage ranging from two (2) to ten (10) years on new products, with certain exceptions detailed in our full warranty policy. Coverage begins on the delivery date. To activate your warranty, follow the instructions included with your purchase or click here within seven days of receiving your products.
For direct purchases from Urbanica, activation is not required.
For items bought through authorized third-party retailers such as Amazon, warranty registration or proof of purchase is required to access coverage.
Warranty Information:
Our furniture is built to high-quality standards, ensuring durability and reliability. However, we understand that problems may occur. If your furniture develops a defect, we’ll replace it without hesitation. Many of our products are backed by warranties of up to ten years, far exceeding the duration of a typical office lease.
This warranty is valid only within the continental United States. Items used outside the U.S, including those delivered via third-party services, are not covered. Purchases from unauthorized sellers or platforms such as eBay or Facebook Marketplace are also excluded.
Warranty coverage applies only to original transactions from Urbanica or authorized resellers and requires proof of purchase. The warranty is non-transferable. Modifying your furniture by swapping out original parts or using non-Urbanica components will void the coverage.
The warranty does not cover:
- Damage from non-office environments such as outdoor use or warehouse exposure.
- Wear and tear that naturally occurs with regular use.
- Scratches, marks, or other damage caused by sharp objects or writing tools.
- Discoloration due to stains, inks, dyes, or soiling.
- Surface or color variations from sunlight exposure, temperature changes, or aging.
- Damage from improper installation unless performed by Urbanica or an authorized installer.
- Textile pilling over time.
- Damage caused by exceeding the product’s weight capacity.
- Variations in natural wood grain.
- Problems caused by misuse or abusive handling.
- Damage from cleaning agents that harm the finish, such as alcohol or detergents.
- Issues arising from activities beyond typical office use.
Limited warranty terms:
- Novo Chair, Muze chair: 10 years warranty
- SeaShell Chair: 7 years warranty
- Onyx Chair: 5 years warranty
- Headrest: 7 years warranty
- All fabric materials: 5 warranty
- Standing Desk, Two person standing desk: 5 years warranty
- Mini Standing Desk, Office Desk: 10 years warranty
- Workstations: 10 Years warranty
- Monitor Arm: 2 years Warranty
- Filling Cabinet, All cable management: 3 years warranty
- Workstation Panels: 3 years