FAQ

Urbanica specializes in ergonomic office furniture, including office chairs, desks, sit-stand converters, and various office accessories to enhance your working environment.

You can place an order through our website by adding items to your cart and proceeding to checkout, where you'll provide your shipping details and payment information.

Yes, you can modify your order if it has not been processed yet. Please contact our customer service immediately to make any changes.

Yes, you can cancel your order within 24 hours of placement without any penalty unless your order has already been processed or shipped.

Urbanica offers a selection guide and comparisons on our website. For personalized advice, you can contact our customer service team for a consultation based on your specific needs and preferences.

We accept all major credit cards, PayPal, and various other payment methods clearly listed at checkout.

Urbanica offers free shipping on all orders within the 48 contiguous states. Additional charges apply for expedited shipping options.

Once your order ships, you will receive a tracking number via email. You can use this number to track your order through the courier's website.

Currently, we only ship within the 48 contiguous states. We do not offer international shipping at this moment.

Typical delivery times are 3-5 business days from the date of order, depending on your location and the specific products ordered.

Urbanica offers a 30-day return policy. Items can be returned within 30 days of receipt for a refund or exchange, provided they are in unused and original condition.

To return an item, please contact our customer service to initiate the return process and follow the instructions provided.

Customized items are not eligible for returns due to the personal specifications made per customer.

If you receive a defective product, please contact us immediately with details of the product and the defect. You can send the item you consider defective to the address provided by our customer service.

Yes, all Urbanica products come with a 10-year limited warranty covering defects in materials and workmanship.

The warranty covers any defects in material or workmanship under normal use during the warranty period. It does not cover damages caused by accidents or unauthorized modifications.

To claim a warranty, contact customer service with your order details and a description of the issue. We may request photos or a physical inspection.

Yes, we offer white glove delivery and installation services for an additional fee. These services include delivery to the room of choice, full assembly, and removal of packaging materials.

You can contact us via email at service@urbanicafurniture.com or by phone at the customer service number listed on our website.

No, Urbanica operates exclusively online to keep our costs low and pass the savings on to our customers.